FAQs
Everything you want to know about our fulfillment, packaging, and delivery services—all in one place.
Quick answers, hassle-free
We’re here to provide clarity and confidence at every step.
Whether you’re just starting an online store or already managing hundreds of orders per month, it’s natural to have questions. That’s why we’ve gathered the most common concerns about storage, packaging, software integration, and delivery in one place.
Yes! We customize packages for businesses with over 200 products or a high monthly order volume.
It depends on the materials and complexity. Contact us for a personalized quote.
You can manage all your online stores and marketplaces from a single control panel, with automatic synchronization of orders, stock, and shipping information.
Delivery fees vary depending on destination and weight. We can recommend the best shipping options tailored to your needs.
Standard integration within 48 hours (after validations).
We do not accept hazardous goods (ADR – flammable, aerosols, toxic chemicals), illegal/counterfeit products, weapons/ammunition, perishable food requiring a cold chain, live animals/plants, or cash/valuables. Other special products not listed must be discussed individually.
Available after activation; subject to cut-off times and time slots according to the courier.
